Privacy Policy for Nisarga Diagnostics Web Application and Nisarga Diagnostics Mobile Application

Effective Date: 18/02/2026

This Privacy Policy (“Policy”) outlines how Nisarga Diagnostics collects, uses, discloses, and protects personal information provided by users in connection with its Nisarga Diagnostics Web Application and Nisarga Diagnostics Mobile Application. By using these services, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.

Scope of the Privacy Policy

1. Information We Collect

1.1 Personal Information Collection

We collect personal information to process diagnostic test requests, provide access to test results, and enable a seamless user experience. The types of data collected include:

Nisarga Diagnostics Mobile Application

Patient details such as name, contact information, age, gender, and diagnostic test reports.

Location data, accessed only when patients request home sample collection. This data is not tracked in the background or stored for future use.

Nisarga Diagnostics Web Application

Information required to manage diagnostic samples, generate test reports, and facilitate communication with diagnostic centers.

Nisarga Diagnostics Home Collection App (For Collection Agents)

Information required to track sample collection requests including location data strictly for navigation during active service requests.

1.2  Additional Information

Account Information: Name, email address, phone number, password (encrypted), gender, postal code.

Preferences: Settings such as time zone, language, and notification preferences.

Transactional Information: Payment and billing details (encrypted).

Usage Data: Search terms, browsing activities, IP addresses, device information, browser type, operating system, and app version.

Cookies and similar technologies are used to enhance user experience and improve performance.

Essential Cookies: Required for basic functionality.

Functional Cookies: Store user preferences.

Analytics Cookies: Help us understand usage trends and improve services.

Advertising Cookies: Used by trusted third-party partners to deliver relevant advertisements.

Users can manage cookie preferences through browser settings.

2. How We Use the Information

2.1 Primary Uses

Collected information is used to:

Provide and maintain Nisarga Diagnostics services.

Process diagnostic test bookings and manage lab reports.

Enable secure billing and payment processing.

Provide customer support.

Improve system functionality and user experience.

Ensure compliance with applicable laws and healthcare regulations.

2.2 Patient Outreach and Communication

With explicit user consent, we may send:

Appointment confirmations

Test result notifications

Service updates

Promotional offers or healthcare awareness messages

We do not sell personal data to third parties for marketing purposes.

2.3 Aggregated Data

 We may use anonymized and aggregated data for statistical analysis, performance monitoring, and service improvements without identifying individual users.

3. Data Security

We implement strong administrative, technical, and physical safeguards to protect personal data:

Encryption: Sensitive data is encrypted during transmission (SSL/TLS) and storage.

Access Control: Data access is restricted to authorized personnel only.

Regular Monitoring: Systems are monitored to prevent unauthorized access.

Secure Backups: Regular secure backups are maintained.

Disciplinary Measures: Violations of data protection policies result in strict action.

Despite our efforts, no system can guarantee 100% security.

4.  Information Sharing and Disclosure

We may share personal data only in the following situations:

Service Providers

With trusted third parties such as:

Payment processors

IT infrastructure providers

SMS/Email notification providers

These partners are contractually obligated to protect user data.

Legal Requirements

When required by law, court order, or government authority.

User Consent

When users explicitly authorize sharing.

5. Location Data Usage

Nisarga Diagnostics Mobile Application

Location access is used only when a user requests home sample collection.

Location data is not continuously tracked.

Location data is not stored beyond operational necessity.

Nisarga Diagnostics Home Collection App

Collection agents access location data only during active assignments for navigation purposes.

No background tracking occurs outside service fulfillment.

6. User Rights

Users have the right to:

Access: Request access to personal data.

Correction: Correct inaccurate or incomplete information.

Deletion: Request deletion of data, subject to legal retention requirements.

Data Portability: Obtain a portable copy of their personal data.

Restriction: Limit or object to certain types of processing.

Requests may be submitted through the contact details provided below.

We retain personal data only for as long as necessary to:

Provide diagnostic services

Comply with legal and regulatory obligations

Resolve disputes

Enforce agreements

After the retention period, data is securely deleted or anonymized.

8. Payments, Refunds & Cancellations

8.1 Payment Processing

Nisarga Diagnostics applications use third-party payment service providers including Cashfree Payments to securely process transactions.

We do not store card numbers, CVV, UPI PIN, or banking credentials.

All payment data is processed directly by authorized providers compliant with PCI-DSS standards.

8.2 Order Confirmation

Upon successful payment, users receive confirmation via:

Email

SMS

In-app notification

Users are encouraged to contact Nisarga Diagnostics Support
first for resolution. If unresolved, disputes may be raised with the payment
provider or relevant regulatory authority under Indian law.

9. Policy Updates

We may update this Privacy Policy periodically. The revised version will be posted within the application and website with an updated effective date. Continued use of services constitutes acceptance of the revised Policy.

10. Contact Information

For questions, concerns, or data requests, please contact:

Nisarga Diagnostics

1st Floor, Rajahamsa Complex, Dr. Rajgopal Road,

Sanjay Nagar Main Road, Opp. to Bharath Petroleum Bunk,

Near Vaibhav Theatre, Amarjyothi Layout,

Sanjayanagara, Bengaluru, Karnataka – 560094